Warranty Terms & Conditions
Welcome to Blackhawk Outdoor. This Warranty Agreement is between you and Blackhawk International Pty Ltd (referred to as "we", "us", or "our"). By using the blackhawkoutdoor.com.au and ausurfing.com.au platforms (including our website, mobile site, app, and social media pages), you agree to these terms alongside our Privacy Policy.
Please note: We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of any updated terms.
1. General Product Warranty (Excluding SUPs & Surfboards)
- Coverage Period: All brand-new products are backed by a 1-year warranty, fulfilled either directly by us or by our official suppliers.
- Exclusions: This warranty does not cover issues arising from abuse, misuse, standard wear and tear, normal aging, or cosmetic color fading.
2. SUPs & Surfboards Warranty
For the original purchaser, we warrant our Stand-Up Paddleboards (SUPs) and Surfboards to be free of major defects in materials or workmanship for a period of three (3) months from the date of purchase.
Specific Conditions & Exclusions for Boards:
- Water Use Only: The warranty is valid only for boards used on the water. It explicitly excludes boards used in commercial teaching, schools, or rental operations.
- No Incidental Losses: Blackhawk is not responsible for any external costs, losses, or damages resulting from the loss of use of the product.
- Exclusions: This warranty does not cover damage caused by:
- Misuse, abuse, neglect, or improper handling/storage.
- Normal wear and tear.
- Sun and heat exposure (including delamination).
- Impact from waves, shore breaks, or wipeouts.
- Snapped Boards: Snapped or broken boards are strictly not covered by this warranty.
3. How to Make a Warranty Claim
If you believe your item has a valid manufacturing fault, please follow these steps to lodge a claim. Blackhawk reserves the right to make the final determination on all warranty claims.
Requirements for Your Claim:
- Proof of Purchase: You must provide your original receipt or tax invoice. This must clearly show the retailer's name and the exact date of purchase.
- Evidence of Defect: To evaluate your claim, we will require a clear description of the fault accompanied by photographic or video evidence.
- Physical Inspection: In some cases, we may require the item to be inspected. You may be asked to send the product back to us or visit the closest authorized dealer/distributor (postage must be prepaid by the customer).
- Prior Authorization: Do not ship items back to us without contacting us first. All warranty returns must be processed and issued a formal Return Authorization number prior to shipping.
Important Legal Details:
- Authorized Alterations Only: This warranty becomes immediately void if any unauthorized repair, alteration, or modification has been made to the equipment.
- Remedy: If a product is verified as defective, the warranty covers the cost of repair or product replacement only, at the sole discretion of Blackhawk.
- Warranty Period on Replacements: If your equipment is repaired or replaced under warranty, the coverage period is not renewed—it remains valid from the original purchase date only.
- Consumer Law: This manufacturer's warranty sits alongside, and does not exclude, any statutory consumer guarantees that you are legally entitled to under Australian Consumer Law.
Ready to lodge a claim?
Please reach out to our Customer Care Team to get started:
- Live Chat: Click the Live Chat button directly on our website.
- Phone Support: Call us on 1300-002-449 (Mon - Fri, 9:00 AM to 3:00 PM AEST).
- Online Enquiry: Fill out our online contact form, and our team will guide you on the next steps.
