Shipping and Delivery information | Blackhawkoutdoor

Shipping & Delivery Information

Thank you for shopping with Blackhawk Outdoor. We want to ensure your order arrives safely and as quickly as possible. Please review our shipping guidelines below.

1. Shipping Rates & Destinations

  • Domestic Shipping Only: We deliver exclusively to Australian domestic addresses. International shipping is not available.
  • Coverage: Our standard shipping rates apply to mainland Australia and Tasmania only.
  • Offshore Islands: Shipping to Australian External Territories is available by quote only. Please contact us directly for pricing.
  • Alternative Shipping Quotes: While our checkout system automatically calculates shipping rates using our primary shipping partner, we often have access to more competitive rates through alternative couriers. If you would like us to check for a better shipping rate, please call us at 1300-002-449 before completing your purchase.

2. Delivery Timeframes

We use a select network of reliable courier services.

  • Metro Areas: 3 – 5 business days after dispatch.
  • Regional Areas: 3 – 10 business days after dispatch.
  • Delivery Hours: Couriers operate during standard business hours, Monday to Friday only.

Please Note: Peak seasons, unexpected events, or courier backlogs may occasionally cause minor delivery delays.

3. Delivery Fees & Bulky Items

Delivery costs are calculated at checkout based on the size, weight, and volume of your items, as well as your delivery location.

  • Bulky & Heavy Goods: Items with a high weight or large cubic volume are classified as "bulky" according to our couriers' guidelines. Larger or extremely heavy items (e.g., those requiring a two-man lift) will incur higher shipping rates.
  • Mixed Carts: If your cart contains both standard and bulky items, your shipping fee will be adjusted and calculated accordingly.
  • Additional Fees: You may incur extra freight charges during checkout for:
    • Large quantity or bulk orders.
    • Express or urgent delivery requests.
    • Non-stock and/or bespoke (custom) items.

4. Signature & Delivery Requirements

Because we use professional courier services, we cannot deliver to unattended addresses.

  • Signature Required: A signature from an occupant at the specified delivery address is required upon delivery.
  • Missed Deliveries: If no one is available to sign for the package, the courier will leave a card, and your parcel will be redirected to the nearest courier depot.
  • Redelivery & Collection: You will be responsible for collecting the parcel from the depot, or you may incur an additional fee for a redelivery attempt.
  • Recommendation: We highly recommend shipping your order to an address that is guaranteed to be attended during business hours (such as a workplace).

5. Track & Trace

All online orders are shipped via courier and can be fully tracked.

  • How to Track: Once your order is processed, you can view its progress via our Track & Trace portal. Simply input your tracking number (e.g., 0000012345) along with your first and last name.
  • Consignment Number: As soon as your order is packed and ready for dispatch, a consignment number and direct tracking link to the courier’s website will become available.
  • Activation Time: Please allow up to 24 hours from receiving your tracking link for the parcel to register in the courier's system.

6. Potential Reasons for Order Delays

While we aim to ship everything as fast as possible, delays can occur due to:

  • Incorrect or incomplete delivery addresses entered at checkout.
  • No one being present at the address to sign for the delivery.
  • Incorrect payment information (orders are only processed once payment is cleared).
  • Fraud Prevention & Verification: If an order is flagged for verification, we may need to contact you via phone to confirm your personal details before dispatching the items.
  • High Demand Stock: Occasionally, popular items may need to be sourced from outside our standard network, adding extra transit time (especially to regional areas).

If your order has not arrived within the estimated timeframe, please check your tracking portal or contact our Customer Care Centre.

7. Free Warehouse Pickup

Save on shipping by collecting your order directly from our warehouse.

  • Address: Unit 17, 87 Railway Road North, Mulgrave, NSW 2756
  • Hours: Monday – Friday, 9:00 AM to 1:00 PM
  • Courier Pickups: If you wish to arrange your own courier to pick up your order from our warehouse, please contact us to book a pickup time in advance.

Need Help?

If you have any questions regarding shipping rates, alternatives, or a current order, please get in touch:

  • Phone: 1300-002-449 (Mon - Fri, 9:00 AM to 3:00 PM AEST)
  • Online Enquiry: Submit an online enquiry form. We generally respond to all digital inquiries within 24 hours.