Return & Exchange Policy
At Blackhawk Outdoor, we want to ensure you are entirely satisfied with your purchase. Please read our policy below regarding faulty items and change-of-mind returns.
1. Faulty or Damaged Items
If you receive an item that is faulty or has been damaged in transit, we will arrange for a replacement.
- Verification: The fault or damage must be confirmed by our team before a resolution is provided.
- Refund Exception: A full refund will only be issued for faulty items if the specific product is out of stock and a replacement cannot be provided.
2. 30-Day Change-of-Mind Returns
We offer a 30-day Money-Back Guarantee if you change your mind about a purchase.
- Timeline Definition: The 30-day return window officially begins on the date your order is dispatched from our warehouse.
To be eligible for a refund under our 30-day Money-Back Guarantee, you must meet the following strict criteria:
- Written Notification: You must notify us in writing (via email or our contact form) that you wish to exercise your return rights within thirty (30) days of the product being delivered to you.
- Proof of Purchase: You must provide valid proof of purchase (such as your tax invoice or order confirmation).
- Product Condition: The item must be returned to us in brand-new condition and in its original packaging.
- Warranty Waiver: By exercising your rights under this voluntary 30-day change-of-mind guarantee, you agree that you are not entitled to make any additional claims for the breach of any warranty regarding that item.
How to Initiate a Return
If you need to report a faulty item or request a change-of-mind return, please reach out to our customer care team:
- Phone: 1300-002-449 (Monday to Friday, 9:00 AM to 3:00 PM AEST)
- Online: Please submit a request via our Contact Us page.
